Returns, Refunds & Exchanges Policy

Last Updated: October 27, 2026

At Solar Techy, we want customers to shop with confidence. If you are not satisfied with your purchase, our Returns, Refunds & Exchanges Policy explains how to request a return, which products are eligible, how return shipping works, and when refunds are issued.

We aim to handle all return and refund requests fairly, transparently, and in accordance with applicable consumer protection laws.

1. 30-Day Return Policy

Customers may request a return within 30 days of the delivery date.

To qualify for a standard return, the following conditions generally apply:

• The return request must be submitted within 30 days of delivery.

• The product should be unused, in its original condition, and returned with its original packaging and included accessories, where reasonably applicable.

• Proof of purchase or a valid order number must be provided.

• The customer must contact Solar Techy and receive return instructions before sending the product back.

Solar Techy will review each request and confirm the appropriate return procedure.

These conditions do not limit any statutory rights customers may have regarding faulty, damaged, misdescribed, or incorrectly supplied products.

2. How to Request a Return

Please follow these steps to initiate a return:

Step 1: Contact us.

Email info@solartechy.com or call +1 (520) 567-2151 within 30 days of receiving your order.

Step 2: Provide your order details.

Include your order number, the product you wish to return, and the reason for the return. If the product is damaged, defective, or incorrect, please include photographs where possible.

Step 3: Wait for return instructions.

Our team will review your request and provide instructions for the return, including the approved return method and destination.

Step 4: Return the product.

Follow the instructions provided by our team. Please do not send products to our business address unless we have specifically confirmed that it is the correct return destination.

Step 5: Receive confirmation.

Once the returned product has been received and inspected where necessary, we will notify you of the return outcome and any applicable refund or replacement arrangements.

3. Free Return Shipping

Solar Techy offers free return shipping for eligible returns.

Customers will not be charged a return shipping fee for approved returns covered by this policy. We will provide instructions for the applicable return shipping method.

Please contact us before returning an item so we can arrange or authorize the appropriate return process. Unauthorized shipments may cause delays in processing your request.

Free return shipping does not remove any rights or remedies available under applicable consumer protection laws.

4. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the product and packaging, where applicable.

We will review the issue and explain the appropriate next steps. Depending on the circumstances and applicable law, a resolution may include a replacement, repair, refund, or another suitable remedy.

If an item is missing from your shipment, contact us so we can investigate the order and delivery details.

Customers will not be required to pay return shipping fees for eligible returns involving damaged, defective, or incorrectly supplied products.

5. Refund Processing

Once your return has been received and assessed where necessary, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

After approval, please allow 5–10 business days for the refund to be processed and appear in your account, depending on your payment provider or financial institution.

The time required for a refund to appear may vary. If you have not received an approved refund after this period, please contact us for assistance.

Where a different refund timeframe or remedy is required by applicable law, the applicable legal requirements will take precedence.

6. Exchanges and Replacements

If you would like to exchange a product or receive a replacement, please contact us with your order number and details of the item concerned.

Exchanges and replacements are subject to product availability and applicable consumer protection requirements. Our team will explain the available options and any relevant steps before proceeding.

If the original product is unavailable, we will discuss the appropriate available resolution with you.

7. Items Not Eligible for Standard Change-of-Mind Returns

Unless required by applicable law or otherwise approved by Solar Techy, standard change-of-mind returns may not be accepted for:

• Products that have been damaged through misuse, improper installation, or handling after delivery.

• Products returned with missing components or accessories where those items are necessary for a complete return.

• Products that have been materially altered or modified after delivery.

• Products specifically identified as non-returnable before purchase, where such exclusions are lawful.

These exclusions do not remove applicable rights relating to defective, damaged, misdescribed, or incorrectly supplied products. Any exclusion will be applied in accordance with applicable law.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will determine whether cancellation is possible based on the order's processing and dispatch status. If the order has already been shipped, you may need to follow the return procedure described in this policy.

Any cancellation, refund, or return will be handled in accordance with applicable law and the relevant terms of your purchase.

9. Consumer Rights

This policy is intended to explain Solar Techy's standard returns and refund procedures. It does not exclude, restrict, or replace any mandatory consumer rights or remedies that apply under relevant law.

Where applicable consumer protection laws provide rights beyond those described in this policy, those legal rights will take precedence.

10. Contact Us

For return requests, refund enquiries, exchanges, or questions about this policy, please contact us.

Business Name: Solar Techy

Phone: +1 (520) 567-2151

Email: info@solartechy.com

Business Address:
747 W. Pinnacle Peak Rd, Suite A104
Phoenix, AZ 85027
United States

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Thank you for choosing Solar Techy. We appreciate your business and are committed to providing clear communication and fair customer service.

Solar Techy — Smarter Energy. Brighter Future.